L.L. Bean's customer service is ridiculous, and I mean that in the best way.
My bag came a few weeks ago, and I was so excited. I was just what I ordered, and I loved it.
Except for the fact that it was a bit too big, and it's totally my fault. After studying the photo on the website (which, by the way, looks really small) and carrying around a cardboard box that was roughly the size of the bag's measurements, I decided to order the Boat & Tote in a Large with my monogram. Unfortunately, when it arrived it ended up being a bit larger than expected. I called LL Bean's customer service to see if there was any possible recourse, and I was informed that they accept returns on all items--even those items that are monogrammed!! I have never, especially in this day and age, heard of a company accepting a return on a personalized item, but apparently LL Bean's policy is 100% satisfaction for every customer, no matter what. WOW--now that's what I call ridiculous customer service! Needless to say, I was all too happy to exchange my bag for the medium, and I'm anxiously awaiting it's arrival. Since I'm looking to use it as a smaller tote bag, I think the medium will be better for suited for my purpose.
I know you love this natural light shot, en route to UPS.
And of course, now that I see it like this . . . it doesn't look so big. I now see why Raquel didn't select the bag for me in the beginning--she knows me well enough to know that this back and forth is a definite possibility. :) Thank God for friends who know who you are and love you anyway!
Let's hope there's not a part III to this story.
**And to those of you who raved about the sturdiness of this bag, you're so right--I've never seen canvas like this before!!**
My bag came a few weeks ago, and I was so excited. I was just what I ordered, and I loved it.
I know you love this natural light shot, en route to UPS.
And of course, now that I see it like this . . . it doesn't look so big. I now see why Raquel didn't select the bag for me in the beginning--she knows me well enough to know that this back and forth is a definite possibility. :) Thank God for friends who know who you are and love you anyway!
Let's hope there's not a part III to this story.
**And to those of you who raved about the sturdiness of this bag, you're so right--I've never seen canvas like this before!!**
